Sisu Bakewell, Limestones Cottage

Bakewell - Landhaus

No information booklet
Heating on timer , couldn't find thermostat to turn heating on when we were in the cottage and timer off
Upstairs showers only luke warm water

Finest retreats knew about the fridge not working and had placed a temporary smaller fridge in the dining room, we thought this was just an extra if needed, however there was no note or notice the fridge was broken, we had to email them to discover this. No compensation was offered for all the food we lost. There was also no information pack in the property on how things work, I.e the TV (which was all iplayer based, no channels), heating, how to leave the property when you leave etc. Maybe that's us being picky, but in all other properties we've stayed in, this tends to be the norm.

Parking was very tight in a space located around the back of the house. Access to the space was up a steep single lane which serviced a few other houses and meant reversing half way back down the hill before being able to turn around and exit back down to the main road. The road was quite busy although the road noise was barely noticeable when inside the house. The picture showing the countryside from the patio area was actually of a hill the other side of the main road so not as peaceful as I expected. I had been emailed several times by SISU insisting the log burner should not be used, but on arrival it was all set up with logs kindling and matches which was a bit confusing. The fridge and freezer had been turned off and a new fridge had been put in the living room area but sadly no freezer compartment. I suppose I could have contacted the agent to ask for a freezer but as I was on holiday felt it was something they should have put in automatically for a self catering accommodation.