Adventure House

Whitby - Ferienhaus

Ground floor toilet

Couple of points we’d like to raise. The heating didn’t reach the top two floors, and a cracked toilet seat was promptly repaired. Issues were dealt with quickly and did not spoil our stay in any way and we would certainly recommend Adventure House.

A proper cot would have been good for 9 month baby. Noisy water flow and toilet flushing system was annoying.

Nothing . Everything was spot on

An extra set of front door keys. Because we were a group of friends and not all going to the same event and were coming back at different times, we really could have done with another set at least.

The main lounge really could do with and additional 3 seater sofa with the 2 seater being relocated to the bay window area because if there are 10 adults it’s extremely uncomfortable and three are left without a suitable seat. The small tub seat has one wonky leg making it unstable.

Damaged roof caused leak and electrical issue in utility but finest retreats sent contractor to sort within the hour!

Mind the step sign

A few things in the guest book that still hadn't been sorted su h as fridge light and faulty oven rack supports. The biggest improvement that could be made is the overall cleanliness, some of the areas obviously hadn't been cleaned for a long time due to the tackiness of carpets, skirting boards, doors etc, this is the only real complaint but could be easily remedied by more vigilant hand over cleans and perhaps 6 monthly deep cleans.

Not a lot, Back yard needed a good sweep, which walks into the house, makes it a lot nicer stay when clean, we cleaned this area ourselves just to freshen it up a bit. I doubt v much that this is covered by the cleaning of the property, but the fact that it gets walked into the house won't help the cleaning team.
We only used the back door to access the property so can't comment on the front access.
It would also be handy to have some basic cleaning products in the house, especially when you rent the property for a week, it's a big house with lots of space, would be nice to be able to clean if you want to, or is that just me!
A bit of a musty smell in the hallway, near the back door into kitchen i guess when it's raining a lot of water from the back yard walks in on everyones shoes which doesn't help.
Yes the stairs to the top floor could be a problem for older people, but guests are made aware, and there's plenty of space and light on the stairs. You rent a property with 3 upper floors, you expect to climb stairs to get to the top.
You are made aware of the possible lack of heated water for showers so this isn't a problem, just don't all try and shower/bath at the same time.

Just as a minor point, although there was a vacuum cleaner in the property, it would have been very helpful to have a dustpan and brush and a broom as extras.

Lots of steps for an older person