The Highland Camping Pod

Hertford - Chalet

Unfortunatly we did not receive the warmest of welcomes. There was no checking in with us after our initial check in which I feel is important when staying in a place like this. When we arrived the hot tub was freezing cold and dirty. Not wanting to disappoint our children, we then spent most of the evenong filling it up with wood so the children could get in. In the morning when we reported to the owner that the tub was dirty and asked for it to be refilled the owner was very frosty and her husband then came up to empty the tub, completely ignored us and shouted at my dog. We were never contacted / spoken to again by the owner despite her walking past our pod.
I also find it poor that we were expected to remove all of our own sheets from the beds at the end of our stay. This is not a cheap camping holiday and if I had stayed in a hotel room costing 285pounds a night I certainly would not expect to do this.
Other points of improvement:
The log store was never filled up the whole time we were there and there was certainly not enough logs to keep the hot tub going over three days.
A meagre amount of soap and dishwater was provided(again I feel that for the price a more generous amount should have been provided).
The pod would have benefited from a small hoover - a farm is dirty and messy and a small brush is not adequate even when shoes are being left outside.
For me the customer service let's this accommodation down. There was zero warmth (aside from the lovely animals).

Everything was great!

Cleanliness of kitchen units under sink
Lots of flies in pod
Not enough toilet roll for the amount of people staying